FAQ - Disbursement--Where’s the Money?
1. After my loan posts to my student account, how do I get it?
Stafford Loans: After we get your Stafford loan money, we send it electronically to
the Cashier's office. The Cashier's office then takes out what you owe in tuition
and fees and refunds any credit balance to your selected UHCL OneCard refund preference.
(See below for more info on the OneCard!)
Alternative Loans: Some alternative loans come as a paper check to our Cashier’s Office.
We’ll email you when it’s available for pick up. Other alternative loans will arrive
electronically. If the funds arrive electronically, the Cashier’s Office will take
out what you owe in tuition and fees. Any remaining refund will be sent to your UHCL
2. Can I pick up my refund check in the Cashier's office?
No, If your money is sent to us electronically, you can't pick up a check in the Cashier's
3. Where’s my grant money?
Grants are credited to your account a week or so before classes begin. If your grant
does not hit your account by the fee payment deadline, it will show on your student
account as "anticipated aid." You won’t be penalized for nonpayment if your total
anticipated aid is enough to cover what you owe.
To receive your grant funds, you must register for the correct number of hours for
which your aid was awarded. Of course you must also meet the other eligibility requirements
(making Satisfactory Academic Progress, not be in default or owe a Title IV Overpayment,
be admitted to a degree-seeking program, etc.)
4. Where’s my loan money?
After we get your eMPN and Entrance Counseling, we'll post your loan(s) to your account,
after verifying your eligibility.
If your loan does not hit your account by the fee payment deadline, it will show on
your student account as "anticipated aid." You won’t be penalized for nonpayment if
your total anticipated aid is enough to cover what you owe.
5. How do I get my refund the way I want it?
Activate your UHCL OneCard and tell us how you want to get your refund:
- Transfer to your UHCL OneCard
- Transfer (ACH) to an existing checking account
- Request a paper check
If you’re a new student, expect to receive your UHCL OneCard about two weeks after
you’ve registered for classes. For additional information about the UHCL OneCard,
visit www.UHCLOneCard.com or call the Student Assistance Center at 281-283-2722.
6. When will I receive my refund?
- Same business day deposit to a checking account, serviced by Higher One, Inc. Money
deposited to the account the same business day funds are released by University of
Houston - Clear Lake to Higher One.
- Deposit to another account. Money in two to three business days.
- Paper check. Money in five to seven business days.