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Compact with Texans

The University of Houston-Clear Lake (UHCL) is an upper-level educational institution with a distinct identity, whose primary role is to provide fair and equitable learning opportunities to graduate and undergraduate students. The university serves a diverse student population from the state, the nation, and abroad, particularly from the Houston-Galveston metropolitan area, by offering programs on and off campus.

The university's faculty, staff, and administrators are committed to providing a humane, responsive, and intellectually stimulating environment for productive learning and working. UH-Clear Lake emphasizes:

  • learning through teaching, research, scholarship, and professional and community service;
  • the advancement of knowledge;
  • delivery of educational opportunities through new instructional technologies and through distance learning;
  • a commitment to high academic standards;
  • sensitivity to the needs of the students and communities served by the institution; and, above all, 
    integrity in all institutional functions.

Solving Problems

UHCL encourages informal resolution of complaints as the most effective solution to problems. Before filing a formal complaint, individuals are encouraged to first discuss the situation directly with the other person involved and, then, with the other person's supervisor if a resolution has not been reached.

Individuals needing assistance with directing their complaints or understanding the proper procedures may consult with the Dean of Students in the Student Assistance Center, Student Services and Classroom Building, Suite 1102, phone (281) 283-2567.

Individuals needing assistance with directing their complaints or understanding the proper procedures may consult with the Dean of Students, in the Dean of Students Office, Student Services and Classroom Building, Suite 1201, phone (281) 283-2567.

Formal Complaint Process

Interface with UHCL customers occurs in three primary areas: Student Services, Academic Affairs, and Administration & Finance. Complainants are invited to submit their complaints in writing, in person, via e-mail, or by telephone to the appropriate office, or to the university's customer service representative. Office titles, on-campus-building locations, box numbers, telephone numbers and email addresses are given below for offices in each of the three areas. Complaints in writing should be directed to the appropriate office using the specific office title and box number in the following address.

Office Title
University of Houston-Clear Lake
2700 Bay Area Boulevard, Box #___
Houston, TX 77058-1098
Customer Service Representative


The university's customer service representative is as follows:

Mary Ann Shallberg
Executive Associate to the President
University of Houston-Clear Lake
2700 Bay Area Boulevard
Houston, Texas 77058

Office location: Room 2521 Bayou Building
Phone: 281-283-2004
Fax: 281-283-2010
E-mail: or

Student Services

The Student Services offices listed below report to the Associate Vice President for Student Services:


Issues with the departments should be taken first to the director of the department and, then, if not resolved to the appropriate executive director.

Tim Richardson, Ph.D.
Executive Director of Academic Support Services which includes Student Success Center, Math Center, Writing Center, and Disability Services
SSCB 3101.02
Box 195
Phone: 281-283-2452 
Fax: 281-283-2620

Cynthia A. Cook, Ph.D.
Executive Director of Counseling, Health and Career Services and Director of Counseling Services
SSCB 3103
Box 331
Phone: 281-283-2600
Fax: 281-283-2602

David Rachita, M.A.
Interim Dean of Students
which includes Orientation and New Student Programs, Pearland Student Services, Student Assistance Center
SSCB 1201
Box 195
Phone: 281-283-2567
Fax: 281-283-2620

Linda Bullock, M.A.
Assistant Dean of Student Diversity 
SSCB 1203
Box 194
Phone: 281-283-2575
Fax: 281-283-2564

Chuck Crocker, M.Ed.
Director of Career Services
SSCB 3109
Box 331
Phone: 281-283-2590
Fax: 281-283-2602

Andrew Reitberger. M.S.
Acting Director of Student Life
SSCB 1204 
Box 198 
Phone: 281-283-2560 
Fax: 281-283-2566 

Gavin W. Steiger, M.Ed.
Director of Disability Services
SSCB 1301
Box 260
Phone: 281-283-2648
Fax: 281.283.2624

Taleen Washington, M.A.
Director of Student Publications
Bayou 1239
Box 456
Phone: 281-283-2572
Fax: 281-283-2569

Regina Pickett RN, MSN
Director of Health Services
SSCB 1301
Box 260
Phone: 281-283-2626
Fax: 281-283-2964

Angie Montelongo, M.Ed.
Director of Orientation and New Student Programs
SSCB 1202
Box 257
Phone: 281-283-2660
Fax: 281.283.2566

Allen Cox, M.A.
Director of Math Center
Bayou 2127
Box 227
Phone: 281-283-2460
Fax: 281-226-7057

Michael Hunt, M.A.
Pilar Goyarzu, Ph.D. 

Co-Directors of Student Conference for Research and Creative Arts
Bayou 2608 
Box 256

Travis Webster, Ph.D.
Director of Writing Center
SSCB 2105
Box 260
Phone: 281-283-2910
Fax: 281-283-3421



If resolution within the units is not achieved, individuals may contact the Associate Vice President for Student Services (AVP.) The AVP is responsible for interpreting and implementing student life policies, helping students resolve conflicts, and communicating student needs to the faculty and staff. Complaints regarding Student Services should be addressed to:

Dr. Darlene Biggers
Associate Vice President of Student Services
Bayou Building, Suite 2523, Box 349
Phone: 281-283-3025
Fax: 281-283-3009

Academic Affairs

Academic Affairs includes the faculty members, division chairs, school deans and central academic administration of UHCL, as well as Admissions, Academic Records, Institutional Effectiveness, the Neumann Library, Sponsored Programs and University Computing and Telecommunications.

Complaints regarding undergraduate and graduate programs should be directed to the Office of the Dean of the appropriate school. Information for each School is as follows:

Dr. Wm. Theodore Cummings
School of Business
Bayou Building, Suite 2239
Box 385
Phone: 281-283-3100
Fax: 281-283-3951
Dr. Rick Short
School of Human Sciences and Humanities
Bayou Building, Suite 1541
Box 416
Phone: 281-283-3300
Fax: 281-238-3405
Dr. Mark Shermis
School of Education
Bayou Building, Suite 1237
Box 517
Phone: 281-283-3501
Fax: 281-283-3599
Dr. Zbigniew Czajkiewicz
School of Science and Computer Engineering
Bayou Building, Suite 3611
Box 415
Phone: 281-283-3701
Fax: 281-283-3707


Complaints regarding Academic Affairs services should be directed to the appropriate provider. Information for each Academic Affairs service provider is as follows.

Ms. Rauchelle Jones
Executive Director of Admissions
SSCB 1108
Box 13
Phone: 281-283-2500
Fax: 281-283-2522
Ms. Karen Wielhorski
Executive Director
Neumann Library
Bayou Building, Suite 2402
Box 229
Phone: 281-283-3930
Fax: 281-283-3937
Dr. Paul Meyers
Executive Director
Sponsored Programs
Bayou Building, Suite 2531
Box 44
Phone: 281-283-3016
Fax: 281-283-2143
Dr. Billy Satterfield 
The Executive Director 
Office of Student Financial Aid
SSCB, Suite 1105
Box 5
Phone: 281-283-2480
Fax: 281-283-2502
Ms. Lisa Gabriel
Distance and Extended Education
Bayou Building, Suite 2325
Box 101
Phone: 281-283-3031
Fax: 281-283-7117
Dr. Mrinal Mugdh 
Institutional Effectiveness
Bayou Building, Suite 2325
Box 80
Phone: 281-283-3006
Fax: 281-283-3030
Mr. Rodger Carr
Executive Director
University Computing and Telecommunications
Bayou Building, Suite 3221
Box 230
Phone: 281-283-2900
Fax: 281-283-2968


If satisfactory resolution is not reached in a timely manner by working with the appropriate Academic Affairs school or service provider listed above, complaints should be directed to:

(For matters related to Admissions, Academic Records and Distance & Extended Education)

Dr. Mrinal Mugdh
Associate Vice President for Academic Affairs 
Bayou Building, Suite 2525
Box 74
Phone: 281-283-3000
Fax: 281-283-3009

Dr. Yvette Bendeck
Associate Vice President for Enrollment Management
Bayou Building, Suite 2525
Box 74
Phone: 281-283-3022
Fax: 281-283-3009


(For matters related to Institutional Effectiveness, Neumann Library, Sponsored Programs and University Computing & Telecommunications)

Dr. A. Glen Houston
Interim Senior Vice President for Academic Affairs and Provost
Bayou Building, Suite 2525
Box 74
Phone: 281-283-3000
Fax: 281-283-3009

Administration and Finance

Administration and Finance provides a variety of services on behalf of the university for internal and external customers. Faculty and staff are considered internal customers, while students, alumni, and community members are the primary external customers.

Administration and Finance is responsible for facilities, bookstore and food services; business and accounting services; human resources; safety and security. Complaints pertaining to services provided by these departments should first be directed to the appropriate office.

Bookstore and Food Service

Ms. Debra Carpenter
Executive Director of Procurement and Payables
Bayou Building, Suite 2123
Box 137
Phone: 281-283-2150
Fax: 281-283-2156

Finance - Cashier and Student Accounting Issues

Usha Matthews 
Associate Vice President for Finance
Bayou Building, Suite 2127
Box 105
Phone: 281-283-2136
Fax: 281-283-2137

Human Resources

Ms. Karen Edwards
Executive Director of Human Resources and 
Affirmative Action
Bayou Building, Suite 2537
Box 167
Phone: 281-283-2160
Fax: 281-283-2158

Police Department

Mr. Paul Willingham
Chief of Police
Bayou Building, Suite 1636
Box 323
Phone: 281-283-2222
Fax: 281-488-8585


If satisfactory resolution is not reached in a timely manner by working with the appropriate department, complaints should be directed to:

Ms. Michelle Dotter
Vice President for Administration and Finance
Bayou Building, Suite 2317
Box 75
Phone: 281-283-2100
Fax: 281-283-2102


The President has the ultimate responsibility for all concerns if satisfaction is not reached by addressing the problem with the appropriate department. Unresolved issues should be sent to:

Dr. William A. Staples, President
Office of the President
Attn: Ms. Mary Ann Shallberg
Executive Associate to the President
Bayou Building, Suite 2521
Box 43
Phone: 281-283-2002
Fax: 281-283-2010

The Customer Service Standards Act requires Texas higher education institutions to report on customer service on June 1st every even year. The University of Houston-Clear lake publishes this information in the UHCL Academic Support Services Assessment (ASSA) survey report. Should you have any questions about this report, please contact the Office of Institutional Research at 281-283-3028.  Thank you.

Last updated: 07/18/2016 UTC
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