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FAQ - Disbursement--Where’s the Money?

1. After my loan posts to my student account, how do I get it?

Stafford Loans: After we get your Stafford loan money, we send it electronically to the Cashier's office. The Cashier's office then takes out what you owe in tuition and fees and refunds any credit balance to your selected UHCL OneCard refund preference. (See below for more info on the OneCard!)

Alternative Loans: Some alternative loans come as a paper check to our Cashier’s Office. We’ll email you when it’s available for pick up. Other alternative loans will arrive electronically. If the funds arrive electronically, the Cashier’s Office will take out what you owe in tuition and fees. Any remaining refund will be sent to your UHCL OneCard.

2. Can I pick up my refund check in the Cashier's office?

No, If your money is sent to us electronically, you can't pick up a check in the Cashier's office.

3. Where’s my grant money?

Grants are credited to your account a week or so before classes begin. If your grant does not hit your account by the fee payment deadline, it will show on your student account as "anticipated aid." You won’t be penalized for nonpayment if your total anticipated aid is enough to cover what you owe.

To receive your grant funds, you must register for the correct number of hours for which your aid was awarded. Of course you must also meet the other eligibility requirements (making Satisfactory Academic Progress, not be in default or owe a Title IV Overpayment, be admitted to a degree-seeking program, etc.)

4. Where’s my loan money?

After we get your eMPN and Entrance Counseling, we'll post your loan(s) to your account, after verifying your eligibility.

If your loan does not hit your account by the fee payment deadline, it will show on your student account as "anticipated aid." You won’t be penalized for nonpayment if your total anticipated aid is enough to cover what you owe.

5. How do I get my refund the way I want it?

Activate your UHCL OneCard and tell us how you want to get your refund:

  • Transfer to your UHCL OneCard
  • Transfer (ACH) to an existing checking account
  • Request a paper check

If you’re a new student, expect to receive your UHCL OneCard about two weeks after you’ve registered for classes. For additional information about the UHCL OneCard, visit www.UHCLOneCard.com or call the Student Assistance Center at 281-283-2722.

6. When will I receive my refund?

The Cashier's Office begins releasing financial aid refunds during the first week of classes, through the UHCL OneCard.




Contact Us

Mail:
University of Houston-Clear Lake
Office of Financial Aid
SSCB 1.105
2700 Bay Area Blvd.
Houston, TX 77058-1098

Phone:
(281) 283-2480

Fax:
(281) 283-2502

E-mail:
uhcl_fao@uhcl.edu

Fall/Spring Hours:
Mon-Thurs. 9am - 6pm
Fri. 8am-5pm

Summer Hours:
Mon-Thurs. 9am - 6pm
Fri. 8am-noon

School Code: 011711
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