HSH Business Office Survey

Please respond to the following questions.
(1=Strongly Disagree, 2=Disagree, 3 Neutral, 4= Agree, 5=Strongly Agree)

1. The staff in the Business office treats customers in a courteous manner.
   1    2    3    4    5
2. I've been treated unfairly in my interactions with office staff.
   1    2    3    4    5
3. I receive information in a timely manner from the Business office.
   1    2    3    4    5
4. The office is easy to find and accessible.
   1    2    3    4    5
5. Staff members in the office are available when needed.
   1    2    3    4    5
6. It would help if more information were provided from the office.
   1    2    3    4    5
7. Business office staff are knowledgeable.
   1    2    3    4    5
8. Office staff are respectful of my needs.
   1    2    3    4    5
9. Information received from the Business office is accurate.
   1    2    3    4    5
10. I can depend on staff to complete work.
    1    2    3    4    5
11. The Business office uses all resources in finding resolutions to my problems.
    1    2    3    4    5

    The following are areas that the Business Office provides service and assistance with. Please rank each area as to the effectiveness of the service offered.
    (1=very ineffective, 4=very effective)

12. Cash and credit card deposits
    1    2    3    4
13. Travel
    1    2    3    4
14. Purchasing
    1    2    3    4
15. Reimbursement vouchers and petty cash
    1    2    3    4
16. Monthly cost center reports
    1    2    3    4
17. Budgeting
    1    2    3    4
18. Problem solving
    1    2    3    4
19. Payroll
    1    2    3    4
    
20. Timesheets
    1    2    3    4

    Please respond to the following questions.

21. What areas might the Business Office work on improving:
    
22. General comments: